Stake £50 Get £5 & 3 Cash Factor 1k Scratch Cards

  • Updated

Terms and Conditions:

Last revised 12 December 2024 at 12:00 UK time

Eligibility & Validity

This Offer:

  • is available to existing Lottomart customers who have been invited to participate;
  • are only available if you are aged 18 or over;
  • Must be claimed before 23:59 UK time on Tuesday 22nd August 2023 (“the Promotional Period”);
  • are valid for a period of 7 days after they have been first activated for you (the "Validity Period"); You can track whether a bonus is active for you at any time by navigating to the 'Bonus' area to see if this bonus is "Active";
  • can only be claimed once per player, and must be claimed by the close of the Promotional Period;
  • are subject to Playthrough Requirements as detailed in the Playthrough Requirements;

You may not participate in this Offer if you have previously been excluded from participating in any other offers or any gaming or wagering on the Site.

How to Participate

If you have satisfied the eligibility requirements above, you can participate in this Offer as follows:

  • Opt-in to this Offer by adding the Offer to your cart and checking out free of charge. You can add it to your cart by clicking from the Offer email, by visiting your “My Promotions” area in the app, or by tapping the Offer banner. 
  • Once you have opted-in, place at least £30 worth of cash bets on one or more "Eligible Games" (as indicated in the Playthrough Contribution Rates section of these terms) during the Promotional Period.

How to Claim Your £5 Bonus

  • You will receive an email with a claim link on the next calendar day after the Promotional Period.
  • Click the claim link to add the Bonus Funds to your cart, or choose this Offer from the “My Promotions” area. This Offer will then appear in your cart.
  • The value of the Bonus Funds you will receive will be shown in your cart before you checkout.
  • Complete the checkout process, which will be completely free of charge.
  • If you do not have another active bonus on your account, the Bonus Funds will be activated immediately and a period of 7 calendar days will immediately begin (“the Validity Period”), within which the Bonus Funds must be played and any winnings wagered in line with the Playthrough Requirements section below;
  • If you do have another active bonus on your account at that point, the Bonus Funds that make up this Offer will be considered claimed, but will not be considered activated (and its Validity Period will not begin) until this Offer becomes your current active bonus in line with the terms set out in the “Managing Your Bonuses” section below.
  • In the unlikely event of a technical failure, Bonus Funds as part of this Offer may be delayed by up to three working days. This may include extending the validity deadlines as well.

How to Claim Your Scratch Cards Prize

  • You can claim your 3 Cash Factor 1k Scratch Cards by clicking the "Claim here" button on the Offer banner displayed in your account or within the “My Promotions” area of your account.
  • The Scratch Cards will be added to your basket prior to ‘Checkout’ as an additional free item and, upon successfully completing the purchase, will appear as separate items in the 'My Buys' section of the app (or web app) and can be played by clicking the "Play now" button.
  • Must be claimed by 23:59 UK time on date of issue.
  • Winnings resulting from free Scratch Cards and your free spins are credited to your Lottomart account and are unrestricted. Enjoy!
  • There are no restrictions on withdrawing your winnings providing that your withdrawal request is at least £5, as per our General Terms & Conditions.
  • Unplayed scratchcards have no cash value.

How to Claim Your Free Spins Prize

If you have satisfied the eligibility requirements above;

  • You can claim your 10 Free Spins on Chocolate on by clicking the "Claim here" button on the Offer banner displayed in your account or within the “My Promotions” area of your account.
  • The Free Spins will be added to your basket prior to ‘Checkout’ as an additional free item and, upon successfully completing the purchase, will appear appear under the Games section in the All tab.
  • The Free Spins are valid for a period of 7 days after they have been first activated for you (the "Validity Period"); You can track whether a bonus is active for you at any time by navigating to the 'Bonus' area to see if this bonus is "Active".
  • If you do not have another active bonus on your account, once you successfully complete the checkout process, the 10 Free Spins will be activated immediately and the ("the Validity Period”), within which these Free Spins must be played and any winnings wagered in line with the "Playthrough Requirements" outlined below.
  • If you do have another active bonus on your account at that point,
    the Free Spins portion of this Offer will be considered claimed,
    but will not be considered activated (and its Validity Period will
    not begin) until this Offer becomes your current active bonus in
    line with the terms set out in the “Managing Your Bonuses” section
    below.
  • Free Spins must be claimed by 23:59 UK time on date of issue.
  • Any winnings obtained from playing Free Spins are subject to 10x wagering within 7 days after they have been first activated.
  • The value of each single Free Spin is equivalent to £0.10.
  • £500 max redemption applies to Free Spin winnings.

Using Your Free Spins Bonus

To use the Free Spins Bonus, go to the games area and tap play beside the game to which the Free Spins awarded through this Offer apply. Please note that:

  • All Free Spins awarded through the Free Spin Bonus must be played within the Validity Period;
  • Free Spins winnings earned through this Offer are subject to wagering requirements that must be met within the Validity Period, under the terms of the Playthrough Requirements below, before they can be redeemed to cash.
  • Free Spins that are not played by the close of the Validity Period will be revoked and will have no equivalent cash value.
  • You can track whether you are still within the Validity Period at any time by navigating to the ‘My Bonuses’ area of the Lottomart app or website to see if this bonus is currently "Active".
  • The value of each single spin is equivalent to 10p.

Managing Your Bonuses

  • It is possible to claim the Free Spins Bonus associated with this Offer while you are still within the validity period of another bonus, and that bonus is still active on your account.
  • In that scenario, the Free Spins associated with this Offer will not be immediately activated or made available - and the Offer’s validity period will not start - because you can have only one active bonus at any time. Instead, the Free Spins will be added to your Bonus Queue, pending either completion or expiration of your currently active bonus - whichever occurs first.
  • Once your currently active bonus has either been completed, or its Validity Period has expired, or it has automatically redeemed, the next bonus in your Bonus Queue will automatically become active, any Bonus Funds and / or Free Spins associated with it will become available, and its Validity Period will immediately begin. Any further bonuses in your Bonus Queue will then advance to the next position in that queue.
  • Visiting the ‘My Bonuses’ area will allow you to see both the currently active bonus and your full Bonus Queue. Bonuses will appear in the queue in the order in which they were claimed - this is the same order in which they will become active once the current active bonus is either completed or expires. This order cannot be changed.
  • The absolute expiry date for any queued bonuses awarded as part of this Offer is 4 calendar days since the start of the Promotional Period previously stipulated. After 23:59 (UK time) on that date, any Bonus Funds associated with this Offer that are currently held in your Bonus Queue will be revoked and will have no equivalent cash value.
  • If a bonus held in your bonus queue is revoked on that absolute expiry date, any bonuses positioned behind it in your Bonus Queue will advance to the next available position(s).

Playthrough Requirements

This Offer has a mandatory playthrough requirement of 10x your Free Spins winnings (“the Playthrough Requirement”) that must be met within the Validity Period before they can be redeemed to cash.

  • The Free Spins Playthrough Requirement target will be calculated as 10x your Free Spin winnings. This target will only be calculated and revealed once we know what your Free Spins winnings are.
  • After playing your Free Spins you may have two separate balances in your account: (i) the balance with your real-money funds (the "Cash Balance") and (ii) the balance with any Bonus Funds that have been awarded to you as a result of your Free Spins winnings (the "Bonus Balance").
  • In order to meet the Free Spins Playthrough Requirement, you will need to wager the Bonus Funds ten times, on Slot games only, within the Validity Period, before those Bonus Funds can be converted to cash. For example, if you have won £10 from your Free Spins, then you will need to wager the equivalent of £100 with those Bonus Funds (i.e. £10 x 10) before the balance of your Bonus Funds is converted to cash and becomes eligible for withdrawal from your Cash Balance.
  • You should be aware that games are weighted so that they will each contribute a different percentage towards meeting the Free Spins Playthrough Requirement. You can locate the weightings for all of our games in the "Playthrough Contribution Rates" section below.
  • Using your Bonus Funds, you will only be able to place stakes between 10p and £5 (the "Bet Range"). If you try to place a bet higher than the Bet Range, you will receive an 'Insufficient Funds' error message.
  • If, during the Validity Period, your Bonus Balance is £1 or less at any time and you have completed all associated Free Spins with this Offer, then your Bonus Balance will be automatically redeemed to your Cash Balance and the Validity Period will automatically expire.
  • The maximum amount of Bonus Funds you can redeem to cash from the Free Spins winnings is £500. For example, if you have £800 in Bonus Funds when you successfully meet the Playthrough Requirements, £500 of that will be redeemed to cash and the remaining £300 will be removed from your Bonus Balance.
  • Please note that your Bonus Balance cannot be redeemed to cash if you have not played all of the free spins associated with this Offer, irrespective of any other conditions you may meet from the previous points.

Betting with Bonus Funds

  • Bets are split proportionately between your Cash Balance and your Bonus Balance at the time of your bet. For example: if you have a Cash Balance of £80 and a Bonus Balance of £20 and you place a qualifying bet of £1, then 80p will be taken from Cash Balance and 20p will be taken from your Bonus Balance.
  • Any winnings will also be returned to your Cash Balance and Bonus Balance in the same proportion. From the example above, if you win £10 on that qualifying bet, then £8 will be credited to your Cash Balance and £2 will be credited to your Bonus Balance.
  • Only Bonus Funds are used to contribute towards the Playthrough Requirement. Using the same example as above, the £10 bet uses £8 from the Cash Balance and £2 from the Bonus Balance so only £2 from the Bonus Funds applies towards the Playthrough Requirement and is calculated in accordance with the applicable Playthrough Contribution Rate.
  • Bonus Funds cannot be used to bet on Lotto or purchase Scratch Cards and any purchases of these game categories will not contribute to your Playthrough Requirement; contributions are earned solely on Slot games.
  • If you do not meet the Playthrough Requirement within the Validity Period, then any existing amount in your Bonus Balance will be forfeited.
  • Your Bonus Balance will apply in the same currency as your Cash Balance.
  • By tapping your Bonus Balance or Bonus progress (in the side menu, games section, or in the expanded in-game header), you can check the following:
    • your active Bonus Balance;
    • your current progress in meeting the Playthrough Requirement;
    • the ratio split between your Cash Balance and your Bonus Balance;
    • how much of the Validity Period remains – i.e. the time left for you to complete your Playthrough Requirement; and
    • these Offer Terms.
  • amounts wagered using your Bonus Funds will not earn you any Diamonds.

The Playthrough Contributions Rates are as follows:

  • Slots & Instants (except the Games listed below): 100%
    • Games at 50%: Dragon Legend, Flirting Scholar, Leprechaun Riches, Muay Thai Champion, Ninja vs Samurai, Restaurant Craze, Pentagram 5000.
    • Games at 0%: Dream Catcher, Mega Ball.
  • Live Games: 0%
  • Table Games: 0%
  • Cash-Only Games (see next section): 0%

Notwithstanding the different Playthrough Contributions Rates, only Slots & Instants, Live Games and Table Games from the above shall be classified as "Eligible Games".

You can check the applicable Playthrough Contribution Rate for any Eligible Game prior to launching it – this is displayed below the 'Play' button.

Cash-only Games

The following games are classified as "Cash-Only Games": Absolootly Mad, Atlantean Treasures, Cash Splash, Major Millions, Mega Moolah, Treasure Nile, Wheel of Wishes. (7 games)

You can only play Cash-Only Games with funds from your Cash Balance, even if you have an active Bonus Balance. Please note that:

  • Bets on Cash-Only Games will not contribute towards the Playthrough Requirement of your Bonus Balance;
  • if you wish to play Cash-Only Games, then we will temporarily disable your Bonus Balance while you play these games but the Bonus Funds will be available again if you then want to play an Eligible Game;
  • you can check whether your Bonus Funds are disabled for a game underneath the 'Play' button prior to launching it.

Disabled Games

#Alice and the Mad Respin Party, 1 Drop, 10001 Nights, 10001 Nights Megaways, 12 Masks of Fire Drums, 3 Cherry Frenzy, 3 Stellar Bonanza, 3 Lucky Hippos, 3 Lucky Gators, 4 Corners Of Rome, 5 Families, 5 Star Knockout, 777 Super Big BuildUp Deluxe, 777 Super BIG BuildUp II Double Deluxe, 9 Enchanted Beans, 9 Pyramids of Fortune, 9 Skulls of Gold, 10x Minimum Gift Edition, 333 Fat Frogs Power Combo, 333 Jolly Fat Frogs Power Combo, 333 Boom Banks Power Combo, A Flight of Fortune, Adventure Piggy Pays El Dorado, Africa X UP, Age of Conquest, Age of Conquest Diamonds & Dragons, Agnes Mission: Wild Lab, Ali Baba's Luck Power Reels, Amazon Kingdom, Amber Sterling's Mystic Shrine, Ammit, Ammit Arctic Freeze Power Combo, Ammit Treasure, Ancients' Blessing, Ancient Fortunes Minotaur Rising, Andvari: The Magic Ring, Andvari The Golden Fish, Anvil & Ore, Apache Way, Ape Rulez, Arabian Secret, Astro Legends: Lyra and Erion, Astro Newts Megaways, Atlantis Rising, Alpha Gods: Zeus, Attack on Retro, Aviator, Aztec Might Cash Spree, Aztec Treasure Hunt, Babylon Riches, Balls of Fire, Bananza, Bass Cash X UP, Bass Cash Christmas X UP, Beach Invaders, Beef up the Bonus, Beriched, Betty's Big Bonanza, Betty, Boris and Boo, Big Bounty Gold, Billy Bob Boom, Bison Boom, Blazin' Rails, Blazing Bison: Gold Blitz Extreme, Blazing Pirahnas, Blazin' Guns, Blazin Hot 7’s Trail Mighty Ways, Bling Bling Penguin, Bling Bling Penguin: Ice On The Beach, Blobsters Clusterbuster, Blocks, Bolt X UP, Bombuster, Book of Itza, Book of Mrs Claus, Book of Oz, Book of Oz Lock 'n Spin, Book of 8 Riches, Book of Ba'al, Break da Bank Again Respin, Bronco Big Bounty, Bubble Beez, Buffalo Collector, Butterfly Blossom, Bunny Loot, Candy Elves, Candy Paradise, Cakes of Fortune, Cannonball Cash, Captains of the Coast 2, Case Closed, Cash Elevator, Cash Falls Huo Zhu, Cash Falls Island Bounty, Cash Falls Outback Fortune, Cash Printer Heist, Cash Ultimate, Cerberus Gold, Chicken Chase, Chili Bonanza X UP, Christmas Fortune, Christmas Luck, Chronicles of Olympus II - Hades, Chronicles of Olympus II - Zeus, Cleopatra's Golden Spells, Clovers of Luck, Clovers of Luck 2, Cobra Queen, Codex of Fortune, Coin Fever, Colors, Cornelius, Cursed Treasure, Cyber Attack, Dear Santa, Devil's Hot Pots, Devilish Fortunes, Diamond Blitz, Diamond Blitz 2, Diamond Discovery, Diamond Doggies, Diamond King Gold, Diamond Royale, Diamond Rush Express, Disco Dawgs, Dog Days, Don't Hit Plz!, Dragon Kingdom- Eyes of Fire, Dragon Ladies, Dragon Spin Cross Link Water, Dragons Clusterbuster, Dragons Playground, Dragon's Fire Infinireels, Dragon's Keep, Dragon's Mirror, Dragon's Rhythm Link & Win, Dragonz 2, Dynamite Riches Megaways, Eggs Bonanza, Egypt Clusterbuster, Egypt Megaways, Egyptian Fortunes, Emerald King, Emeralds of Oz, Emperor of India, Empire Shields, Fa Fa Babies, Fa Fa Babies 2, Fintastic Fishing, Fire and Roses Joker, Fire and Roses Jolly Joker, Fire and Roses Joker 2 All-In, Fire Gnomes, Fish 'Em Up, Fishing Floats Connectify Pays, Fishin' Pots of Gold: Gold Blitz Extreme, Fishtastic, Flower Fortunes Megaways, Football Finals X UP, Fortune Rush, Fruit Blender Mania, Fruity Towers, Gemix, Gemix 2, Genie's Arabian Riches, Get the Gold Infinireels, Giga Match Sugar Skull, Giganimals GigaBlox, Gladiator Clash, Gladiator Spoils of Victory, Gladiator Ways, Go! Fishing: Reelin' Fortunes, Goal Strike Rising Rewards, Gods of Troy, Gold Boom, Gold Blitz Extreme, Gold Blitz Ultimate, Gold Fusion, Gold Frontier Jackpots FastPot5, Gold Mine Mistress, Gold'orado, Gold's Guardian, Golden Fields, Golden Forge, Golden Fish Tank Party, Golden Stallion, Golden Tsar, Grand Express Action Class, Grand Express Diamond Class, Grand Mariachi, Granny Disco Frenzy, Granny VS Zombies, Harle Coin, Hi-Lo, Higher Force, Hyper Karts, Immortal Ways Buffalo, Immortal Ways 88 Charms, Immortal Ways Champions, Immortal Ways Cleopatra, Immortal Ways Diamonds, Immortal Ways Lady Moon, Immortal Ways Spooktacular, Immortal Ways Sweet Coin, Inferno Fortunes: Rising Rewards, Jingle Bells Bonanza, King Koko's Quest, Legacy of Oz, Leprechaun Strike, Halloween Luck, Hatching Gold! Rooster's Riches, Hope Diamond, Hotpot, Hurricane Horse Coin Combo, Hyper Gold All In, Hyper Karts, Incan Adventure, Iron County Outlaw, Jade Shuriken, Joker Bonanza Cash Spree, Joker's Luck, Joker's Luck Deluxe, Jungle Falls, Jungle Gorilla, Kings of Crystals II Power Combo, Lady Luxe Joker, Le Kaffee Bar, Leprechaun Joy, Leprechaun's Magic Power Reels, Lil Devil, Links of Ra II, Links of Flame, Lion's Hoard, Loco Habanero, London Tube, Lucky Bonanza Cash Spree, Loot Boost, Lucky Clucks, Lucky Clucks 2: Rooster Respins, Lucky Fridays, Lucky Lamp, Lucky Lemons, Magic of Sahara, Magical Reels, Magnificent Power Apollo, Magnificent Power Bastet, Magnificent Power Zeus, Magnificent Power Wolf Fire Spirit, Majestic Fury, Majestic Mysteries Power Reels, Mammoth Mayhem, Massive Gold, Masters of Olympus, Masters Of Valhalla, Mega Magic Spell, Mermaids, Midnight Thirst, Mining Pots of Gold, Money Mines, Money Track, Money Track 2, Monopoly Megaways, Monopoly Utility Trails, Monsters Unchained, Monsterville Secrets, More Dragon Ladies, More Unusual Suspects, Mr & Mrs Spy, Mr. Pigg E. Bank, Mucho Loco Habanero, Mummy Megaways, Multi Charm, Mustang Riches, Native Spirit, New Year Happiness, Night Roller, Noble 7's, North Guardians, Nugget Frenzy, Ocean Drive, Of Sabers and Monsters Wild Fight, Oink Bankin', Oink Farm, Oink Farm 2, Oni Hunter Plus, Outlaws Inc., Outsourced: Slash Game, Panda Bonanza, Pegasus Cash Spree, Pig City Life, Piggy Bonanza, Piggy Luck, Pile 'Em Up, Pile 'Em Up Frosty Sweets, Pirate's Quest, Pirates Party, Pizza Fiesta, Plenty O’ Fish, Plenty O' Fish Jackpot King, Polar Bonanza, Premier Joker Cash Spree, Primate King, Primate King Megaways, Prosperity Blessing, Rabbit Fields, Rabbit In The Hat 2, Rabid Randy, Rage of the Seas, Rainbow Burst, Rainbow Gold, Rainbow Riches Deluxe, Rainbow Riches Race Day, Rainbow Ryan 2, Rainforest Gold, Reptizillions Power Reels, Red Hot Volcano, Red Hot Riches, Red Hot Sapphires, Reel Clash, Reel Rush 2, Reign of Fire, Rhino Rilla Rex, Rich Little Hens Founding Feathers, Rich Little Piggies Hog Wild, Rich Little Piggies Meal Ticket, Rich Wilde and the Pearls of Vishnu, Riddle of the Sphinx, Riptide Pirates, Riptide Fishing, Rising Rewards, Risque Megaways, Robin Hood: Shifting Riches, Rock' n' Lock, Roman Emperors, Rome: The Golden Age, Rooster Rumble, Royal League Book of Raider, Runaway Rhino, Saturn Spins Power Combo, Saint Nicked, Samurai Ikusa, Savage Lion, Scarab Kingdom, Serengeti Kings, Serengeti Wilds, Shadow Society, Shaolin Soccer, Shores of Gold, Sienna Steele, Siren's Riches, Sky Raiders Power Combo, Slot Vegas, Slots O' Cashpots Jackpot King, Snakes and Ladders Megadice, Sparkling Joker X UP, Spartacus Super Colossal Reels, Spartans vs Zombies Multipays, Spinny McWinnagin Loot Boost, Spirit of the River, Splash of Riches, Speed Crash, Spooky Carnival, Squealin' Riches, Stallion Kingdom, Stellar 7s, Stellar Stars, Star Stash Wild 7's, Stars Bonanza, Storm to Riches, Stumpy McDoodles 2, Summon & Conquer, Sweet Alchemy, Sylvan Spirits, Symbols of Egypt, The Creepy Carnival, The G.O.A.T, The Good, The Bad and The Rich, The Wisecracker Lightning, The Wish Master Megaways, Thunderstruck Gold Blitz Extreme, Thunderstruck Wild Lightning, Ticket to Riches, Ticket To Wild, Timelines, Tippy's Golden Pot, Tippy Tavern, Top Tenner, Treasure Ireland, Treasures Of Kilauea, Treasures of the Count, Triple Tiki Super Free Spins, Triple Vegas Mega Spin, Trojan Kingdom, Turtle Paradise, Hula Magic, The Wild Kiss, Tiki Tiki Boom, Titan's Riches, Twenty-One, Twofold the Gold, Ultimate Fire Link Cash Falls China Street, Ultimate Fire Link Cash Falls Olvera Street, Unusual Catch, Unusual Suspects, Unusual Suspects Cartel Cash, Viking Crusade, Vikings Go Berzerk, Vikings Go To Egypt Wild Fight, Vikings Go To Valhalla, Vikings: The Saga of Fenrir, Viking Queen, Village People Macho Moves, Wanted Unusual Suspects, Way of the Tiger, Well of Wishes, Western Wilds Hold & Win, Wild Depths, Wild Expedition, Wild Hot Chilli Reels, Wild O'Clock, Wild Marlin! Big Game Fishing, Wilderland, Wild West Bandits, Wild Wild Cash Out, Win Escalator, Witch Feature, Wheel of Amp, White Wolf Moon, Wolf Call, Wombaroo, Wonders of Christmas, Wynmor's Tales: The Rise, Xpander, Zaida's Fortune, Zeus Lightning Riches Power Combo, Zillard King. (436 games)

While your bonus is Active, Disabled Games cannot be played at all. If you load a Disabled Game and try to place any bet, you will receive an 'Insufficient Funds' error message, even if you have funds in your Cash Balance and/or Bonus Balance. The game may also display a zero balance.

Once your bonus is no longer Active, the Disabled Games will be available for your use again.

Game Updates

You should always check the Playthrough Contribution Rate and classification of Cash-Only Games or Disabled Games prior to launching a game.

The Playthrough Contribution Rates and classification of Cash-Only Games and Disabled Games may, from time to time, be altered in order to address any concerns we might reasonably have in respect of any unfair practices. Any such change will not adversely impact you if you have already started wagering under this Offer.

In the unlikely event that there is a difference between the Playthrough Contribution Rate or classification of Cash-Only Games or Disabled Games specified in these Offer Terms and what is displayed in the launch area for any game, these Offer Terms will take priority.

Please contact us if you notice a discrepancy prior to playing by contacting support and we can clarify this for you.

Withdrawing

Bonus Funds cannot be withdrawn but will be redeemed to real-money funds in your Cash Balance if you meet the Playthrough Requirement within the Validity Period.

Except where we are required to withhold funds in order to comply with our regulatory or legal obligations, you can make a withdrawal from your Cash Balance at any time. If you choose to do so, then the Bonus Balance will be forfeited immediately and reduced to zero and the Validity Period will automatically expire.

Bonus Balance forfeiture is permanent for this Offer.

Restrictions

Our offers are created to be great value for recreational players; we want you to enjoy our Site and get the most out of your time with us. Unfortunately, not all players join for the same reason. Any breaches of these Offer Terms and/or our General Terms and Conditions which are intended to enhance your expected outcome shall be deemed to be "Prohibited Actions". The Prohibited Actions are any of the following:

  • you have opened multiple accounts and attempted to claim or successfully claim this offer more than once with any duplicate accounts;
  • this Offer has been claimed by more than one person in your household. If you have multiple people at the same address who want to claim this Offer, then you must contact support and we will consider your request;
  • you were not the intended recipient of this Offer and have manipulated clicks, links, communications, or some other aspect of our systems, affiliate systems, or advertising platforms in order to claim it;
  • you have delayed a game round inside a type of game (including Free Spins features and bonus features) to a later time in order to manipulate the Playthrough Requirement;
  • you structured your play to accrue persistent collectibles or unlocks in games using Bonus Funds and waited until after the Bonus was no longer active to release any benefits from those collectibles or unlocks with cash - this includes any similar strategies where benefit is accrued and delayed as a means to bypass or manipulate the Playthrough requirement;
  • you have misrepresented your account data to mislead us or circumvent any detection systems/checks we have in place;
  • you have adopted playing strategies that are deliberately designed to increase your chances such as using minimal risk wagering patterns;
  • you have participated in syndicated play by working with other customers to enhance the likely outcome of the adopted playing strategy;
  • you deposited using a payment method that was not in your own name;
  • you are using bots or other automated systems to create accounts, play games, circumvent our client interfaces or otherwise use our systems;
  • you were able to gain an advantage due to a system error, bug, or failure;
  • you noticed an error, bug, or failure that would cause this Offer to behave abnormally and did not notify us;
  • you structured your play to generate substantial wins on games with a 0% Playthrough Contribution Rate or Cash-Only Games and then switched to games with a Playthrough Contribution Rate greater than 0% to meet the Playthrough Requirements;
  • you used a proxy or VPN to mask your true location or IP.

In addition to the Prohibited Actions, you must not breach any other terms of these Offer Terms and/or our General Terms and Conditions (an "Infringement")

    (i) cancel any pending withdrawals you have that include any derived winnings;
    (ii) cancel your remaining Bonus Balance and reverse/void any derived winnings in your Cash Balance;
    (iii) void the any accrued Diamonds;
    (iv) remove Diamond Status;
    (v) void or cancel any pending bets including unused free spins and scratchcards;
    (vi) close or block your account;
    (vii) remove your participation in this Offer or any other offer; and
    (viii) return any remaining Cash Balance after all other adjustments above have been made

(collectively the “Remedial Actions”). We will notify you when we take any of the Remedial Actions.

Other

We may request such documentation, information, or evidence as we may reasonably require to determine if you have committed an Infringement and/or engaged in any Prohibited Actions.

We will not amend this Offer or these Offer Terms unless (i) we are required to do so in order to comply with any legal or regulatory change or (ii) to address or correct any significant issues relating to the Offer, such as software errors or any manifest error in the Offer itself. Any such change will not adversely impact you if you have already started wagering under this Offer.

In the event that your deposit is necessary to qualify and participate in this Offer is cancelled, refused, or charged back by a payment processor, we shall be entitled to perform the Remedial Actions and will notify you of this.

In addition to these Offer Terms, your use of our Services and your participation in any gaming or wagering (including this Offer) is governed by our General Terms and Conditions.