We've designed our bonuses to be friendly, easy to understand, and, most importantly, fair. Here's a quick summary of what to expect:
- Exclusive: Always know your progress. You can see exactly how close you are to redeeming your bonus funds to cash directly from any game (in real time) or by looking at your bonus details.
- Exclusive: See a game's contribution. When launching each game, we clearly display how much your Bonus Funds will contribute towards your Playthrough for that specific game and your Diamond Club status. Say goodbye to sifting through long terms to figure out what games to play.
- Exclusive: Lower Playthroughs for Diamond Club members. Some bonuses give higher contributions for each Diamond Club status! Depending on your level, enjoy lower Playthroughs.
- Proportional bonus blending. We don't burn through your cash first before giving you access to your bonus funds. Every bet blends part cash, part bonus proportionate to your balances. That same priorition for the bet is also used for your winnings. For example, if you have 100.00 in cash and 100.00 in bonus, a 1.00 bet will use 50% cash (0.50) and 50% bonus (0.50). If you win 10.00 from that bet, 5.00 will be returned as cash and 5.00 will be returned as bonus.
How do I know if I'm using bonus funds in a game?
You can see if you have bonus funds actively being used in your bets underneath the play button before launching a game. If active, it also displays the contribution % for that specific game and bonus.
How do I know a game's contribution rate?
Underneath the play button when launching the game, you can see the contribution % for that specific game and bonus. Please note that even if a game contributes to your Playthrough, free spins awarded by promotions or bundles will not count.
How do I see my active bonus and check terms?
Tap your bonus balance (or progress indicator in game) to open your bonus details. There you can see your active bonus and a link to the terms.
Whenever your bonus funds are active, the terms for that bonus are in effect. Please review them for full details. Standard terms and conditions always apply.
What is stake min/max?
While your bonus is active, your bet must fall between the min and max to use bonus funds and to be counted towards your Playthrough requirements. If you try to bet more than the max, you'll receive an insufficient funds (or similar) error message in the game.
When you have no active bonus, normal game limits will apply again.
Why do I see one balance when playing games?
Games merge your balances to display your cash plus your bonus funds.
Even though it's being represented as a single balance, the proportional bonus blending is happening behind the scenes. You can see your exact bonus balance remaining while in the game by expanding the bar up top and tapping the bonus progress indicator to see the bonus details.
If a game has bonus funds disabled, you will only see your cash balance in that game.
How do I check my Playthrough progress?
When in a game, expand the top bar and you can see your progress in real-time, expressed as a percentage and shown as a circle. You can tap that to open the bonus details for additional information.
When outside a game, tap your bonus balance (side menu or in the games area) to show the bonus details, which includes your Playthrough progress. It displays how much you've contributed and the target value.
I'm a high-status Diamond Club member. How do I see my contribution rate?
It's all in the same place. Your rate, specific to you and your status, will be shown beneath the play button before launching the game. You can also reference the bonus terms for more information.
What are pending bonuses?
You can only ever have one active bonus.
Pending bonuses are bonuses you've claimed but haven't yet been activated. As soon as your active bonus completes, any next pending bonus will be automatically activated for you.
What happens if I withdraw my cash when I have an active bonus?
If withdrawing is available, some active and pending bonuses may be forfeit when you withdraw your cash. It will notify you about any bonuses that you might forfeit prior to confirming the withdrawal.
Please note not all bonuses are eligible for withdrawal; consult your bonus terms for more information.
What if I change my mind about a withdrawal?
If you successfully cancel your withdrawal prior to it being processed, any forfeited bonuses may be reversed and made available to you again. This varies by offer; consult your bonus terms for more information.
How do I see my bonus balance movements?
Go to transactions > activity > bonus in the side menu. You can also go to transactions > summary for an overall view of active and pending bonus balances.
Can I check past bonuses?
Of course! Tap your bonus balance to open the bonus details and tap view my bonuses to see your active, pending, and historical bonuses.
Do I accumulate diamonds when I use my bonus funds?
Bonus funds don't accumulate diamonds - only the cash parts of your bet will receive diamonds.
Can I use bonus funds for scratch or lottery?
Not at this time - bonus funds were introduced primarily for games. For scratch and lottery, you can use our shiny Diamonds.