Why didn't I get my bonus/offer?
Below are common reasons why you didn't receive your promotional offer:
- The offer has expired: all our offers are available for a limited time.
- You may not have been eligible: your account may not be eligible for a promotion based on prior activity or the offer communication may have been sent to you in error.
- You may have missed a requirement: make sure to follow the instructions and full offer terms to ensure that you meet all necessary conditions to be awarded the offer.
If you are eligible, the offer is active and claimable, and you have met all the requirements, please contact support so we can investigate why you did not receive an offer.