Terms and Conditions:
Last revised 27 February 2025 at 12:00 UK time
Eligibility & Validity
This Offer:
- is available to existing Lottomart customers who have previously made at least one deposit or purchase;
- is only available if you are aged 19 or over;
- is subject to all of our other eligibility requirements for the use of our Services and the Site, as are set out in our General Terms and Conditions.
You may not participate in this Offer if you have previously been excluded from participating in any other offers or any gaming or wagering on the Site.
How to Participate
- a player must opt-in via the in-game pop up displayed on eligible games for the Drops & Wins network promotion;
- for the regular promotional mechanics, a player must spin at least one (1) real money spin with a minimum bet of $0.80 (CAD) on the participating game(s);
- for the multiplier promotional mechanics, bets must be real money but there is no minimum bet requirement;
- any qualifying bet placed may trigger a random prize from the prize pool during the promotion period;
- a player may win multiple Prize Drops during each day during the promotional period from qualifying bets;
- points based Weekly Tournaments are also available throughout the promotional period, running 7 days from Wednesday to Wednesday.
Drops and Wins - Pragmatic Play Network Promotion - Terms and Conditions:
The Network Promotion includes 7-day tournaments (“Weekly Tournament”) and daily prize drops (“Daily Prize Drop”) which will run weekly throughout the Network Promotion Term. The Network Promotion Term is divided into 12 stages, with each stage containing 4 weeks. Players must open any of the qualifying games (applicable to each stage) and opt-in. The total expected prize pool for the Network Promotion is €/£ 24,000,000 - with the expected prize pool for each Stage of the Network Promotion being €/£ 2,000,000.
Weekly Tournaments (Regular Weeks):
• Each Qualifying Week within the Network Promotion’s Term includes one (1) Weekly Tournament.
• Each Weekly Tournament within the Network Promotion comprises of three (3) separate in-game events the results of which go towards the score calculation (each a “Challenge”). Each separate Challenge is based on the selected criteria in a Tournament: (i) Challenge #1; (ii) Challenge #2; (iii) Challenge #3.
• In order for players to be eligible to participate in the Weekly Tournaments (Regular Weeks), a real money minimum bet of eighty CAD cents ($0.80) or the equivalent amount in the available currency on the participating game(s) is required (hereinafter a “Qualifying Spin”).
• A player will be awarded points for every in Challenge if he/she places real money bets with the minimum bet requirement (hereinafter a “Qualifying Bet“), and meets the requirements of each challenge (as defined below):
Challenge #1 – In-game wins
• A win is considered a qualifying win, if a player places Qualifying Bets and the total win divided by the total bet is greater than the value of 1 (for example: a player places $1.50 bet on any of the participating games and wins $7.50, which equal to five (7.5) (7.5/1.5=5). The value of the win is greater than 1 and therefore is considered to be a qualifying win).
• The point distribution for each Qualifying Win is to be allocated to the players as per the table below.
Wins | Points Earned Per Win |
---|---|
Each qualifying win | 12 |
Challenge #2 – Consecutive rounds without any wins
• One (1) round that succeeds another round in back-to-back games on the same participating game in the same Weekly Tournament shall be considered as two (2) consecutive rounds (each round a “Consecutive round without any win”).
• Consecutive rounds without any wins are considered in the score calculation if the total win divided by the total bet for each Qualifying Bet is less than the value of 1 (for example the player places a $3 bet and wins $0, which equals to zero (0) (0/3=0). The score for this round is less than the value 1 so this round is considered as a round without any win and the player receives 0 points. The next round i.e back-to-back round in the same game, the player places a bet of $3 and wins $0, which equals to zero (0) (0/3=0). This round is less than the value of 1 so it is considered as a consecutive round without any win, and so the player receives 1 point). The player shall earn points according to the number of rounds played, as defined below.
Consecutive rounds without any wins | Points Earned |
---|---|
1 round without any win | 0 |
2nd round without any win | 1 |
3rd round without any win | 2 |
4th round without any win | 3 |
5th round without any win | 6 |
6th round without any win | 9 |
7th round without any win | 12 |
8th round without any win | 15 |
9th round without any win | 18 |
10th round without any win & more | 40 |
Challenge #3 – Big Win
• A big win shall go towards the tournament score calculation where a player places Qualifying Bets and the win multiplier (win multiplier is calculated as total win divided by total bet value for each one round) is equal or greater to the win multiplier values in the table below (for example: a player places $1.50 bet on any of the participating games and wins $22.50. In this example the win multiplier of the qualifying bet is $22.50 (22.50/1.50=15) and the player will receive 2 points).
• The configured win multiplier means the exact number and any higher value up to the next tier.
Win Multiplier | Points Earned |
---|---|
11X | 2 |
21X | 3 |
51X | 5 |
101X | 10 |
501X | 20 |
1001X | 50 |
5001X & more | 100 |
• One Qualifying Bet resulting in a Qualifying Win may award players with points for both Challenge #1 and Challenge #3.
• The points will be given to players for each Challenge for each participating game separately.
• Prizes will be distributed to winners according to their position in the leaderboard, when each Weekly Tournament ends, in descending order from highest to lowest position depending on the player’s total score.
• The leaderboard is ranked in accordance with the player’s score. The score is based on the total amount of accumulated points that will be granted to a player for each and every Challenge and added to the total number of points received by the player during the Weekly Tournament period.
• In the event that two (2) or more players finish a Weekly Tournament at the same position on the leaderboard, the player who has achieved the score first, will receive the higher prize.
• Prizes are paid out to players as a fixed amount.
• For the avoidance of doubt, any undistributed portion of the prize pool at the end of any specific Weekly Tournament shall be carried forward into subsequent Weekly Tournaments Stages or into the next Network Promotion.
How players may participate in Weekly Tournaments (Regular Weeks):
1. A player must join/opt-in to any of the participating games.
2. A player must place a real money bet with a minimum stake of eighty CAD cents ($0.80) or the equivalent amount in the Available Currency on any of the participating game(s) in the Weekly Tournament.
3. A player will receive points based on in-game Challenges (In-game wins, Consecutive rounds without any wins, and Big Wins).
4. The higher the total value of the points received by the player for the in-game Challenges, the higher the player’s score.
5. The prizes will be distributed to players based on the final score showed on the in-game leaderboard by the end of each Weekly Tournament.
Daily Prize Drops (Regular Weeks):
• Each Qualifying Week within the Network Promotions Term includes seven (7) Daily Prize Drops (each a “Daily Prize Drop Day”).
• One (1) Qualifying Spin (as defined hereunder) may trigger one (1) prize from the prize pool during each Daily Prize Drop.
• The random Daily Prize Drop rules and prize tables are built in the participating games. The prize table updates in real time showing, the current standings as well as the number of prizes left.
• Prizes will be paid out as per the ‘Prizes’ tab, found in each of the participating games.
• Prizes are paid out to players as a fixed amount.
• A player may win multiple Daily Prize Drops each Daily Prize Drop Day.
• For players to be eligible to participate in the Daily Prize Drops (Regular Weeks), a real money minimum bet of eighty CAD cents ($0.80) or the equivalent amount in the Available Currency on the participating game(s) is required (hereinafter a “Qualifying Spin”).
• The Daily Prize Drop will end daily upon the earlier of: (i) 12:59 (GMT-4); or (ii) when there are no more prizes left.
• For the avoidance of doubt, any undistributed portion of the prize pool at the end of any specific Daily Prize Drop shall be carried forward into subsequent Daily Prize Drops Stages or into the next Network Promotion.
How players may participate in Daily Prize Drop (Regular Weeks):
1. A player must join/opt-in to any of the participating games.
2. A player must spin at least one (1) real money spin with a minimum bet of eighty CAD cents ($0.80) or the equivalent amount in the available currencies on the participating game(s).
3. Any qualifying bet placed on any of the participating games may trigger one (1) random prize from the prize pool during the promotion period.
Weekly Tournaments (Prize Multiplier Weeks)
• Each Qualifying Week within the Network Promotions Term includes one (1) Weekly Tournament.
• One (1) Qualifying Spin (as defined hereunder) may allow a player to rank on the leaderboard.
o No minimum real money bet is required for players to be eligible to participate in the Daily Prize Drops (Prize Multiplier Weeks) (hereinafter a “Qualifying Spin”).
• The random Daily Prize Drop rules and prize tables are built in the participating games. The prize table updates in real-time showing the current standings as well as the number of bonus prizes left.
• Prizes will be paid out as per the ‘Prizes’ tab found in each of the participating games.
• Prizes are paid out as the multiplier of the winning player’s bet amount excluding Free Round Bonus prizes.
• A player may win multiple Daily Prize Drops each Daily Prize Drop Day.
The Daily Prize Drop will end daily upon the earlier of: (i) 12:59 (GMT-4) or (ii) when there are no more prizes left.
• For the avoidance of doubt, any undistributed portion of the prize pool at the end of any specific Daily Prize Drop shall be carried forward into subsequent Daily Prize Drops Stages or into the next Network Promotion.
How players may participate in Daily Prize Drop (Prize Multiplier Weeks):
1. A player must join/opt-in to any of the participating games.
2. A player must spin at least one (1) real money spin on any of the participating games.
3. Any qualifying bet placed on any of the participating games may trigger one (1) random prize from the prize pool during the promotion period.
Daily Prize Drops (Prize Multiplier Weeks)
- Each Qualifying Week within the Network Promotion Term includes seven (7) Daily Prize Drops (each a “Daily Drops Day”).
- One (1) Qualifying Spin (as defined hereunder) may trigger one (1) prize from the prize pool during each promotion.
o No minimum real money bet is required for players to be eligible to participate in the Daily Prize Drops (Prize Multiplier Weeks) (hereinafter a “Qualifying Spin”).
- The random Daily Prize Drop rules and prize tables are built in the participating games. The prize table updates in real-time showing the current standings as well as the number of bonus prizes left.
- Prizes will be paid out as per the ‘Prizes’ tab found in each of the participating games.
- Prizes are paid out as the multiplier of the winning player’s bet amount excluding Free Round Bonus prizes.
- A player may win multiple Daily Prize Drops each Daily Prize Drop Day.
The Daily Prize Drop will end daily upon the earlier of: (i) 17:59 (UK Time) or (ii) when there are no more prizes left.
- For the avoidance of doubt, any undistributed portion of the prize pool at the end of any specific Daily Prize Drop shall be carried forward into subsequent Daily Prize Drops Stages or into the next Network Promotion.
How players may participate in Daily Prize Drop (Prize Multiplier Weeks):
1. A player must join/opt-in to any of the participating games.
2. A player must spin at least one (1) real money spin on any of the participating games.
3. Any qualifying bet placed on any of the participating games may trigger one (1) random prize from the prize pool during the promotion period.
A. WEEKLY TOURNAMENTS (PRIZE MULTIPLIER WEEKS)
▪ Win criteria: Highest single spin win amount adjusted to the bet amount.
▪ Prizes: Expected weekly prize pool of two hundred and fifty-five thousand Euros/British Pounds Sterling (€/£ 255,000) in total across twelve thousand (12,000) cash prizes and Free Round Bonuses.
Weekly Tournament (Prize Multiplier Weeks) Prize Table | |
---|---|
RANK | Multiplier (x Bet) |
1. | 25,000X |
2. | 10,000X |
3. – 5. | 5,000X |
6. – 10. | 2,000X |
11. – 20. | 1,000X |
21. – 50. | 500X |
51. – 150. | 200X |
151. – 350. | 100X |
351. – 650. | 50X |
651. – 2800. | 20X |
2801. – 8000. | 10X |
8001. – 12000. | 10 Free Round Bonuses |
B. DAILY PRIZE DROPS (PRIZE MULTIPLIER WEEKS)
▪ Win criteria: Any real money spin in the participating games may trigger a random cash prize.
▪ Prizes: Expected weekly prize pool of two hundred and forty-five thousand Euros/British Pounds Sterling (€/£ 245,000) in total, an expected daily prize pool of thirty-five thousand Euros/British Pounds Sterling (€/£ 35,000) across one thousand and seven hundred (1,700) cash prizes and Free Round Bonuses.
Daily Prize Drops (Prize Multiplier Weeks) Prize Table | |
---|---|
Quantity | Multiplier (x Bet) |
1. | 2500X |
2. | 1000X |
5. | 500X |
12. | 250X |
30. | 100X |
100. | 50X |
350. | 20x |
800. | 10X |
400. | 10 Free Bonus Rounds |
A. WEEKLY TOURNAMENTS (Regular Weeks)
▪ Win criteria: Players will be awarded points based on different Challenges in a game (namely ingame wins, consecutive rounds without any wins, and big wins).
▪ Prizes: Expected weekly prize pool of two hundred and fifty-five thousand Euros/British Pounds
Sterling (€/£ 255,000) in total across ten thousand (10,000) cash prizes and Free Round Bonuses.
Weekly Tournament (Prize Multiplier Weeks) Prize Table | |
---|---|
RANK | WEEKLY PRIZES |
1. | €/£ 25,000 |
2. | €/£ 10,000 |
3. – 5. | €/£ 5,000 |
6. – 10. | €/£ 2,000 |
11. – 20. | €/£ 1,000 |
21. – 50. | €/£ 500 |
51. – 150. | €/£ 200 |
151. – 350. | €/£ 100 |
351. – 650. | €/£ 50 |
651. – 2800. | €/£ 20 |
2801. – 10,000. | €/£ 10 |
B. DAILY PRIZE DROPS (REGULAR WEEKS)
▪ Win criteria: Any real money spin in the participating games may trigger a random cash prize.
▪ Prizes: Expected weekly prize pool of two hundred and forty-five thousand Euros/British Pounds Sterling (€/£ 245,000) in total, expected daily prize pool of thirty-five thousand Euros/British Pounds Sterling (€/£ 35,000) across one thousand and five hundred (1,500) cash prizes and Free Round Bonuses.
Daily Prize Drops (Regular Weeks) Prize Table | |
---|---|
Quantity | Daily Prizes |
1. | €/£ 2500 |
2. | €/£ 1000 |
5. | €/£ 500 |
12. | €/£ 250 |
30. | €/£ 100 |
100. | €/£ 50 |
350. | €/£ 20 |
1000. | €/£ 10 |
NETWORK PROMOTION TERM: WEEKS 41-44
Participating games:
Wolf Gold™, Mustang Gold™, Sweet Bonanza™, John Hunter and the Tomb of the Scarab Queen™, Great Rhino Megaways™, John Hunter and the Book of Tut™, The Dog House™, The Dog House Megaways™, Chilli Heat™, Fruit Party™, Big Bass Bonanza™, Madame Destiny Megaways™, Gems Bonanza™, Wild Wild Riches™, Wild West Gold™, Gates of Olympus™, The Hand of Midas™, Buffalo King Megaways™, Juicy Fruits™, Bigger Bass Bonanza™, Starlight Princess™, Big Bass Bonanza Megaways™, John Hunter and the Book of The Fallen™, 5 Lions Megaways™, Buffalo King™, Cleocatra, Wild West Gold Megaways, Big Bass Splash, Sugar Rush, Big Bass – Keeping it Reel™, Wild Wild Riches Megaways™, The Dog House Multihold™, Big Bass Bonanza – Hold & Spinner™, Zeus vs Hades – Gods of War™, Big Bass Amazon Xtreme™, Wisdom of Athena™, Forge of Olympus™, Big Bass Hold & Spinner Megaways™, Candy Blitz™, Twilight Princess™, Starlight Princess 1000™, Viking Forge™, Sugar Supreme Powernudge™, The Wild Gang, Candy Jar Clusters, Fire Stampede, Gates of Olympus 1000, Juicy Fruits Multihold, Blade & Fangs, The Big Dawgs, Castle of Fire
Schedule:
Week 41: Wednesday 10th January 2024 13:01 (GMT-4) – Wednesday 17th January 2024 12:59 (GMT-4).
Week 42: Wednesday 17th January 2024 13:01 (GMT-4) – Wednesday 24th January 2024 12:59 (GMT-4).
Week 43: Wednesday 24th January 2024 13:01 (GMT-4) – Wednesday 31st January 2024 12:59 (GMT-4).
Week 44: Wednesday 31st January 2024 13:01 (GMT-4) – Wednesday 7th February 2024 12:59 (GMT-4).
NETWORK PROMOTION TERM: WEEKS 45-48
Participating games:
Wolf Gold™, Mustang Gold™, Sweet Bonanza™, John Hunter and the Tomb of the Scarab Queen™, Great Rhino Megaways™, John Hunter and the Book of Tut™, The Dog House™, The Dog House Megaways™, Chilli Heat™, Fruit Party™, Big Bass Bonanza™, Madame Destiny Megaways™, Gems Bonanza™, Wild Wild Riches™, Wild West Gold™, Gates of Olympus™, The Hand of Midas™, Buffalo King Megaways™, Juicy Fruits™, Bigger Bass Bonanza™, Starlight Princess™, Big Bass Bonanza Megaways™, John Hunter and the Book of The Fallen™, 5 Lions Megaways™, Buffalo King™, Wild West Gold Megaways, Big Bass Splash, Sugar Rush, Cleocatra, Wild Wild Riches Megaways, Big Bass – Keeping it Reel™, The Dog House Multihold™, Big Bass Bonanza – Hold & Spinner™, Zeus vs Hades – Gods of War™, Big Bass Amazon Xtreme™, Wisdom of Athena™, Forge of Olympus™, Candy Blitz™, Twilight Princess™, Starlight Princess 1000™, Sugar Supreme Powernudge™, The Wild Gang, Candy Jar Clusters, Fire Stampede, Gates of Olympus 1000, Juicy Fruits Multihold, Castle of Fire™, Year of the Dragon King™, Blazing Wilds Megaways™, Good Luck & Good Fortune, Loki’s Riches, Red Hot Luck, Trees of Treasure
Schedule:
Week 45: Wednesday 7th February 2024 13:01 (GMT-4) – Wednesday 14th February 2024 12:59 (GMT-4).
Week 46: Wednesday 14th February 2024 13:01 (GMT-4) – Wednesday 21st February 2024 12:59 (GMT-4).
Week 47: Wednesday 21st February 2024 13:01 (GMT-4) – Wednesday 28th February 2024 12:59 (GMT-4).
Week 48: Wednesday 28th February 2024 13:01 (GMT-4) – Wednesday 6th March 2024 12:59 (GMT-4).
General Terms and Conditions:
- This Network Promotion is operated by Pragmatic Play. As such, the prize pool is shared across the network of Operators who opt in this Network Promotion.
- The Network Promotion includes forty-eight (48) seven (7)-day tournaments (each a “Weekly Tournament”) and a total of three hundred and thirty-six (336) daily prize drops (each a “Daily Prize Drop”) which will run weekly throughout the Network Promotion Term. The Network Promotion Term is divided into twelve (12) stages, each stage comprising of four (4) weeks (every four (4) weeks shall be referred to as a “Stage”), whereby each week within a Stage shall be a qualifying week (hereinafter each a “Qualifying Week”).
- To participate in any Weekly Tournament or Daily Prize Drop in the Network Promotion, players must open any of the participating games and join/opt in.
- The total expected prize pool for the entire Network Promotion is twenty-four million Euros/British Pounds Sterling (€/£ 24,000,000).
- The expected prize pool for each Stage of the Network Promotion is two million Euros/British Pounds Sterling (€/£ 2,000,000).
- The Network Promotion prizes may be won by players in the form of a fixed cash amount, multiplier amount and/or Free Round Bonuses (as defined below):
- Players participating during regular weeks may win prizes in the form of fixed cash amounts as set out in the Weekly Tournament (Regular Weeks) Prize Table and the Daily Prize Drops
-
(Regular Weeks) Prize Table further below (hereinafter the “Regular Weeks”)
- Players participating during multiplier weeks may win prizes in the form of a multiplier of the winning player’s bet amount and Free Round Bonuses as set out in the Weekly Tournament (Prize Multiplier Weeks) Prize Table and the Daily Prize Drop (Prize Multiplier Weeks) Prize Table further below (hereinafter the “Prize Multiplier Weeks”)
- If the winning spin exceeds ten Euros/British Pounds Sterling (€/£ 10), the prize will be paid out based on a bet of ten Euros/British Pounds Sterling (€/£ 10) or the equivalent amount in the Available Currency (as defined further below) X multiplier received.
- Notwithstanding anything to the contrary, winnings from Free Round Bonus prizes won during Multiplier Weeks are excluded from multiplier prize mechanics.
- Free round bonuses (the “Free Round Bonus/es”) may be awarded to a player in the form of ten (10) Free Round Bonuses for the same participating game in which the player won the prize.
- The Free Round Bonuses have no wagering requirements once awarded
- If the bet amount in the Free Round Bonus winning spin exceeds ten Euros/British Pounds Sterling (€/£ 10) or the equivalent amount in the Available Currency, the Free Round Bonus will be paid out based on a bet of ten Euros/British Pounds Sterling (€/£ 10) or the equivalent amount in the Available Currency.
- If the participating game does not have ten Euros/British Pounds Sterling (€/£ 10) bet available, the Free Round Bonus will be paid out at the next available higher bet in the participating game.
- The Free Round Bonuses won in a Prize Drop will be awarded to winners on the same day of that the Free Round Bonus has been won.
- The Free Round Bonuses won in Weekly Tournaments will be awarded to winners within 48h of the end of each tournament.
- All prizes won during the Network Promotion Term will be paid out as a fixed cash amount.
- Pragmatic Play reserves the right to amend, suspend or cancel the Network Promotion, Weekly Tournament and/or Daily Prize Drop, including any related terms and conditions, at any time. Any such amendment will not affect players that have opted-in unless the amendment is required to manage/prevent fraud and other unlawful behaviour.
Restrictions
Our offers are created to be great value for recreational players; we want you to enjoy our Site and get the most out of your time with us. Unfortunately, not all players join for the same reason. Any breaches of these Offer Terms and/or our General Terms and Conditions which are intended to enhance your expected outcome shall be deemed to be "Prohibited Actions". The Prohibited Actions are any of the following:
- you have opened multiple accounts and attempted to claim or successfully claim this offer more than once with any duplicate accounts;
- this Offer has been claimed by more than one person in your household. If you have multiple people at the same address who want to claim this Offer, then you must contact support and we will consider your request;
- you were not the intended recipient of this Offer and have manipulated clicks, links, communications, or some other aspect of our systems, affiliate systems, or advertising platforms in order to claim it;
- you have delayed a game round inside a type of game (including Free Spins features and bonus features) to a later time in order to manipulate the Playthrough Requirement;
- you structured your play to accrue persistent collectibles or unlocks in games using Bonus Funds and waited until after the Bonus was no longer active to release any benefits from those collectibles or unlocks with cash - this includes any similar strategies where benefit is accrued and delayed as a means to bypass or manipulate the Playthrough requirement;
- you have misrepresented your account data to mislead us or circumvent any detection systems/checks we have in place;
- you have adopted playing strategies that are deliberately designed to increase your chances such as using minimal risk wagering patterns;
- you have participated in syndicated play by working with other customers to enhance the likely outcome of the adopted playing strategy;
- you deposited using a payment method that was not in your own name;
- you are using bots or other automated systems to create accounts, play games, circumvent our client interfaces or otherwise use our systems;
- you were able to gain an advantage due to a system error, bug, or failure;
- you noticed an error, bug, or failure that would cause this Offer to behave abnormally and did not notify us;
- you structured your play to generate substantial wins on games with a 0% Playthrough Contribution Rate or Cash-Only Games and then switched to games with a Playthrough Contribution Rate greater than 0% to meet the Playthrough Requirements;
- you used a proxy or VPN to mask your true location or IP.
In addition to the Prohibited Actions, you must not breach any other terms of these Offer Terms and/or our General Terms and Conditions (an "Infringement")
(i) cancel any pending withdrawals you have that include any derived winnings;
(ii) cancel your remaining Bonus Balance and reverse/void any derived winnings in your Cash Balance;
(iii) void the any accrued Diamonds;
(iv) remove Diamond Status;
(v) void or cancel any pending bets including unused free spins and scratchcards;
(vi) close or block your account;
(vii) remove your participation in this Offer or any other offer; and
(viii) return any remaining Cash Balance after all other adjustments above have been made
(collectively the “Remedial Actions”). We will notify you when we take any of the Remedial Actions.
Other
We may request such documentation, information, or evidence as we may reasonably require to determine if you have committed an Infringement and/or engaged in any Prohibited Actions.
We will not amend this Offer or these Offer Terms unless (i) we are required to do so in order to comply with any legal or regulatory change or (ii) to address or correct any significant issues relating to the Offer, such as software errors or any manifest error in the Offer itself. Any such change will not adversely impact you if you have already started wagering under this Offer.
In the event that your deposit is necessary to qualify and participate in this Offer is cancelled, refused, or charged back by a payment processor, we shall be entitled to perform the Remedial Actions and will notify you of this.
In addition to these Offer Terms, your use of our Services and your participation in any gaming or wagering (including this Offer) is governed by our General Terms and Conditions.