Why is my game having issues?

Here are some recommendations for common issues with games you might be experiencing.

The game is stuck on the loading screen

If you are in incognito or private browsing mode, some games do not load completely. Otherwise, please try the recommendations in the general issues article.

The game isn't displaying properly

Some games may not display correctly on certain devices. If you are experiencing layout, animation, or other visual issues, please try the recommendations in the general issues article.

The game is quitting unexpectedly

Sometimes you will be mid-game and it will quit unexpectedly. The app might flash a white screen and put you back to the lobby. This is a random issue that affects a small, select set of iPhone models and is likely hardware related.

This issue will not affect your gameplay and any winnings will still be credited to your account. If you go back into the game, you will be able to pick up right where you left off.

If your issue persists...

If your issue persists, it may be a bug related to your specific device. Please bring it to our attention so we can inform the developers. You may want to consider trying a different way to access the app/site (like browser or app) or a different device altogether.