Every once in a while, we check in with you when you’re buying something. This reminder gives you an opportunity to decide how to balance spend and play.
How does it work?
Using UK national averages provided by the Gambling Commission, we set up check-in thresholds we thought would be sensible points to send a reminder.
When prompted, you can continue to payment or review the Play Sense area for more information.
Do I have to set Play Sense settings?
No. While we encourage you to configure your settings, it is not mandatory. You can dismiss the prompts and continue using your account normally.
Can I hide these prompts?
Yes, absolutely! Contact support and let us know you don’t want to see these prompts. We’ll need a little more information from you to verify your sources of income. Once we better understand how you fund your account, we’ll set an agreed account configuration and you won’t see them anymore.
Why is depositing unavailable?
If you deposit more than expected national averages in a short period of time, you may be temporarily prevented from making new deposits until we check in with you. You can contact us directly via firstname.lastname@example.org or wait for one of our player care specialists to reach out. Once we better understand your sources of income, you’ll be able to make deposits again.
Please note that this does not prevent you from spending your existing balance or otherwise using your account. It only pauses you from introducing new money.